THE PROCESS

A clear path through a complex decision.

From secure case submission to expert medical review, Philomedix manages every step with clarity, privacy, and dedicated support.

Start Consultation
What You Need to Prepare
HOW IT WORKS

Six steps. Complete clarity.

Our process is designed to make specialist medical review feel simple, secure, and fully supported from start to finish.

Step 1

Submit Your Case Securely

Upload your medical records, imaging files, and a short description of your case through our secure patient portal.

Step 2

Concierge Case Review

Our coordination team checks your submission, organises your documents, and follows up if anything is missing.

Step 3

Specialist Matching

Your case is matched with a senior US or UK specialist with relevant expertise in your condition.

Step 4

Expert Medical Review

The specialist reviews your medical history, reports, imaging, lab results, and clinical questions in detail.

Step 5

Written Expert Opinion Delivered

You receive a structured written report with clear findings, explanations, and practical next steps.

Step 6

Optional Video Consultation

If needed, you can schedule a secure video consultation to discuss the opinion directly with the specialist.

WHAT TO EXPECT

Expert review within days, not months.

Standard Review

3–5 Business Days
For most complete submissions where medical records and imaging are already available.

Complex Cases

Additional Time May Be Needed
Some cases require deeper review, additional documents, or more specialized matching.

Expedited Review

Available on Request

For urgent cases, our team can advise whether a faster review pathway is possible.

before you begin

What you’ll need to upload.

You do not need to have everything perfectly organized before starting. Our coordination team will guide you if anything is missing.

Medical Records
Clinical letters, discharge summaries, specialist notes, diagnosis history, and previous medical reports.
Imaging Files
CT, MRI, PET, Echo, X-ray, or other imaging files. DICOM format is preferred when available.
Lab Results & Pathology
Blood tests, biopsy reports, pathology findings, genetic testing, or other relevant investigations.
Your Clinical Questions

A short description of your main concerns and the questions you want the specialist to address.

PRIVACY & SECURITY

Your medical data is handled with care.

Philomedix uses secure digital workflows designed for sensitive medical information, with encrypted file transfer and EU-hosted infrastructure.

Encrypted File Transfer

Your documents are uploaded through a secure medical portal.

EU-Hosted Infrastructure

Patient files are stored through secure European infrastructure.

GDPR & HIPAA Aligned

Our process is designed around strict medical data privacy standards.

Restricted Access

Your files are accessible only to the coordination team and the specialist assigned to your case.

COMMON QUESTIONS

Before you begin.

Is it safe to upload my medical files online?

Yes. Philomedix uses secure workflows and encrypted file transfer designed for sensitive medical information.

You can still begin. Our coordination team will review your submission and let you know if anything else is required.

Yes. Imaging files such as CT, MRI, Echo, and X-rays can be uploaded through the secure portal. DICOM files are preferred when available.

No. The expert opinion is advisory and designed to support the care you receive from your treating physician.

You do not have to navigate a complex medical decision alone.

Submit Your Case